Privacy Policy

• Teachers who join the waitlist or use Felt to run their studio. For a studio's family records, the teacher decides what is collected and Felt processes it on the teacher's behalf.
• Parents and guardians whose children take lessons at a studio that uses Felt. Parents are the account holders for their children.
• Visitors to this website.

• Waitlist: your name, email, studio size, state, your answer about the pilot, and how you found us (a referral code like ?ref=ismta and campaign tags in the link you followed).
• Studio records: parent and student names, contact details including mobile numbers, the lesson schedule, tuition and payment status, lesson recaps and practice notes, and stickers a teacher gives.
• Texts: the messages exchanged with a studio's Felt number or with Pip, and records of each person's text consent (the time, the wording they agreed to, and the number).
• Payments: handled by Stripe. Felt sees amounts and payment status, not full card or bank numbers.
• Voice notes and recordings: a teacher may send Pip a voice note after a lesson to draft a recap. Lesson recordings of students are only made with a parent's separate permission, chosen at enrollment.
• Website analytics: privacy-friendly, cookie-free page counts. No ad pixels and no cross-site tracking.

Studios using Felt send families informational texts: schedule changes, tuition reminders and receipts, and links to lesson recaps. Teachers also text Felt's assistant, Pip, to manage their studio. Felt sends no marketing texts.

You only receive texts from a studio after you opt in, for example by checking the text-consent box on the studio's enrollment page. Consent is not required to enroll. Message frequency varies (families typically receive up to 8 messages a month). Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Full details are in our SMS Terms.

We do not sell or share mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Mobile numbers are shared only with the service providers that deliver the messages (such as our texting provider) and only to deliver them.

• To run the studio for the teacher: scheduling, reminders, tuition, receipts and recaps.
• To send the texts and emails people have asked for, and to honor opt-outs right away.
• To keep Felt secure, fix problems and improve the service.
• For the waitlist: to tell you when Felt is ready, invite pilot studios, and learn where teachers hear about us.

Pip uses AI to draft messages and changes, and a teacher reviews them before anything is sent to a family.

Felt is used by teachers and parents, not by children directly. Parents give consent at enrollment, including whether lessons may be recorded, and can review or delete their child's information at any time. Children's information is never used for advertising or analytics, never sold, and never used to train AI models. Felt does not collect biometric identifiers such as voiceprints or face geometry.

Only service providers that help run Felt, under contracts that limit them to providing the service and bar them from training on studio data: hosting and database (Vercel, Supabase), texting (Twilio), payments (Stripe), and AI drafting (Anthropic). We share information if the law requires it. We never sell it.

Waitlist entries are kept until Felt launches or you ask us to remove them. Studio records are kept while the studio uses Felt and deleted after the teacher closes their account, except records the law requires us to keep (such as payment authorizations). Raw voice notes are deleted after 30 days once their recap is made.

To see, correct or delete your information, or to be removed from the waitlist, email support@feltstudio.app. Reply STOP to any studio text to stop texts from that studio. We will respond within a few days.

Information is encrypted in transit, access is limited to people who need it, and each studio's data is kept separate from every other studio's.

If this policy changes in a way that matters, we will post the new version here and tell teachers and the waitlist before it takes effect. Questions: support@feltstudio.app.